Since 2024, most of Beijing Metro's service centers are equipped with POS machines that accept international cards such as Visa and Mastercard. You can use these cards to buy metro tickets at service counters.

Alternatively, you can use the **Beijing Transportation Smart Card** (Yikatong), and link your international bank card through the app for quick and easy QR code entry/exit.

You can use the "**Beijing Metro Official App**" for route searches. The app provides real-time maps and transfer tips.

Alternatively, you can check the digital maps available at every station for route information and transfer guidance.

• 🟢 Green arrows: Same platform transfers.
• 🟡 Yellow sign: About a 3-minute walk for transfer.
• 🔴 Red exclamation: Complex transfer. Ask station staff for help.

1. Scan the QR code on the pink pillars inside the station for automatic translation service.
2. Call 12306 and press 9 for English service.
3. Show this phrase to nearby passengers: “请帮我找到地铁工作人员” (Please help me find metro staff).

Tip: Stations near hotels (e.g., Wangfujing) typically have better English-speaking staff.

• Morning rush hour is from 7:30 AM to 9:30 AM. Try to avoid Lines 1, 2, and 4 if possible.
• Seats marked in purple are reserved for elderly passengers, even if empty, avoid sitting in them.
• When standing, face the doors to prevent collisions with others.

Eating and drinking are prohibited on the metro. Violators may be fined.

Water is allowed only at Beijing Capital Airport Terminal 3 Station.

You may want to carry candy (e.g., from Lawson stores) to ease thirst.

1. Keep your original ticket.
2. Go to the customer service counter (usually in pink).
3. Say “退票” (tuì piào) and show your passport.

Refund hours: 11:00 AM – 2:00 PM daily.

• Lines 1, 2, 4: Public restrooms available every 4 stations.
• Other lines: Restrooms available every 6 stations.
• Recommended clean restroom: Exit 5 at Xidan Station is spacious and well-maintained.

Tip: Download the "Explore Beijing" or "Beijing Metro Official" app for real-time restroom info.