Terms And Conditions
1. Introduction
Welcome to Bambu Travel ("we," "us," or "our"). By accessing or using our website, https://travelchina.tips and https://tour.travelchina.tips (the "Site"), and any services offered through the Site, you agree to be bound by these Terms and Conditions (the "Terms"). Please read these Terms carefully before using our services.
2. Acceptance of Terms
By accessing our Site, registering an account, making a reservation, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, please do not use our Site or services.
3. Service Description
We provide an online platform for international travelers to book travel itineraries, accommodations, and related services for travel to China. We act as an intermediary between you and the actual service providers (hotels, tour operators, transportation companies, etc.).
4. User Accounts
4.1. To access certain features of our Site, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process.
4.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.3. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
4.4. We reserve the right to suspend or terminate your account at our discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
5. Booking and Reservations
5.1. All bookings made through our Site are subject to availability and confirmation by the relevant service provider.
5.2. The contract for the provision of travel services is between you and the service provider, not between you and us. We act solely as an intermediary facilitating the reservation. The user understands and agrees that the platform is not responsible for the performance of third-party service providers (including service quality, safety, and compliance). However, the platform is obligated to assist users in negotiating and resolving disputes with service providers.
5.3. You acknowledge that we may work with third-party service providers to fulfill your bookings. The services provided by these third parties are subject to their own terms and conditions.
5.4. By making a booking, you warrant that you are at least 18 years of age and possess the legal authority to enter into agreements.
6. Pricing and Payment
6.1. All prices listed on our site are in USD (U.S. Dollars) and include applicable taxes, unless otherwise specified. Certain payment methods (such as international credit cards linked to third-party payment tools) may be subject to restrictions under China’s foreign exchange management policies. Users are responsible for confirming their payment capability. The platform is not liable for booking failures due to payment issues.
6.2. Prices are subject to change without notice prior to confirmation of your booking.
6.3. Payment must be made in full at the time of booking unless otherwise specified.
6.4. We use third-party payment processors to handle all financial transactions. By making a payment, you agree to the terms and conditions of these payment processors.
6.5. Users may not use the platform for fraudulent transactions, money laundering, or other illegal financial activities. The platform reserves the right to suspend suspicious transactions and request identity verification documents from users (such as a passport copy or payment proof). In the event of confirmed fraudulent activity, the platform reserves the right to report the matter to law enforcement authorities.
7. Cancellations and Refunds
7.1. Cancellation and refund policies vary based on the service provider, travel package, and time of cancellation.
7.2. Cancellation policies specific to your booking will be clearly communicated during the booking process and in your confirmation. At the time of booking confirmation, users must explicitly agree to the service provider's refund policy (e.g., 80% refund for cancellations made 30 days before departure, 50% refund within 15 days). If the service provider does not specify a refund policy, the platform's refund policy will apply by default (link or attachment required).
7.3. We reserve the right to charge administrative fees for processing cancellations and refunds.
7.4. No refunds will be issued for no-shows or unused services.
7.5. We strongly recommend purchasing travel insurance to protect against unforeseen circumstances.
8. Travel Documentation and Requirements
8.1. You are solely responsible for obtaining and maintaining all necessary travel documentation, including but not limited to valid passports, visas, health certificates, and insurance.
8.2. We are not responsible for any denial of entry, deportation, or any other consequences resulting from your failure to comply with the travel requirements of China or any transit countries.
8.3. Information provided on our Site regarding travel documentation requirements is for general guidance only and may change without notice. You should always verify current requirements with relevant authorities.
8.4. The user commits to completing the China Customs health declaration independently (via WeChat's "Customs Passenger Fingertip Service" or Alipay's "International Travel Health Declaration" mini-program) and ensures that the declaration information is truthful and valid. The platform and service providers are not responsible for any delays or denial of entry caused by the user's failure to fulfill this obligation.
9. Travel Risks and Insurance
9.1. International travel involves inherent risks. By using our services, you acknowledge and accept these risks.
9.2. We strongly recommend that all travelers obtain comprehensive travel insurance covering medical emergencies, trip cancellation, lost luggage, and other potential travel-related issues.
9.3. We are not responsible for any injuries, illness, damages, losses, accidents, delays, or other irregularities which may be caused by defects in any vehicle, acts or omissions of any service provider, or any other cause beyond our direct control.
9.4. If the itinerary includes cultural experience activities (such as intangible cultural heritage crafts or festival events), the user agrees to accept reasonable alternative arrangements due to weather, policy, or organizer-related reasons, and shall not request compensation for such changes.
10. Force Majeure
10.1. We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause that is beyond our reasonable control.
10.2. Such causes include, but are not limited to: natural disasters, adverse weather conditions, government actions, civil unrest, terrorist attacks, war, strikes, epidemics, pandemics, or other health emergencies.
10.3. In the event of force majeure, we reserve the right to cancel, delay, or modify bookings without liability.
11. Limitations of Liability
11.1. To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Site or services.
11.2. Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the booking giving rise to such claim.
11.3. "While we act solely as an intermediary platform, we commit to:
a) Conducting basic due diligence on all third-party suppliers to verify their business licenses and operational qualifications;
b) Providing a dedicated dispute resolution channel to assist you in communicating with suppliers;
c) Suspending cooperation with suppliers receiving consistent negative user feedback.
However, we do not guarantee the performance of suppliers and disclaim liability for deficiencies in their services beyond our direct control."
11.4. The information provided on our Site is for general informational purposes only. We do not guarantee the accuracy, completeness, or reliability of such information.
12. Indemnification
You agree to indemnify, defend, and hold harmless Bambu, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms.
13. Intellectual Property
13.1. All content on our Site, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Bambu or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
13.2. You may not reproduce, distribute, modify, display, perform, or use any materials on our Site without our prior written consent.
14. Privacy
Your use of our Site and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.
15. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
16. Changes to Terms
16.1. We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Site.
16.2. Your continued use of our Site after any such changes constitutes your acceptance of the new Terms.
16.3. It is your responsibility to review these Terms periodically for changes.
17. Governing Law and Dispute Resolution
17.1 These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of China, without reference to its conflict of law principles.
17.2. Any dispute arising out of or relating to these Terms or your use of our Site or services shall be subject to the exclusive jurisdiction of the courts located in China.
17.3. Any dispute shall first be attempted to be resolved by informal negotiation. If not resolved within 30 days, either party may commence mediation with a mutually agreed mediator.
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
19. No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
20. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our Site and services, superseding any prior agreements.
21. Language and Interpretation
This agreement is provided in both Chinese and English versions. In case of any conflict, the English version shall prevail. Translations in other languages are for reference only and have no legal effect.
Privacy policy
1. Introduction
Welcome to Bambu Travel ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travelchina.tips (the "Site") or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
For information about our use of cookies and similar technologies, please refer to our separate Cookie Policy.
2. Information We Collect
We collect several types of information from and about users of our Site, including:
2.1. Personal Information
Personal information is data that can be used to identify you personally. We may collect the following personal information:
- Contact Information: Name, email address, postal address, phone number
- Identity Information: Passport details, date of birth, nationality
- Account Information: Username, password, account preferences
- Booking Information: Travel dates, preferences, special requirements
- Payment Information: Credit card details, billing address, transaction history
- Travel Documentation: Visa information, travel insurance details
2.2. Non-Personal Information
We also collect non-personal information that does not directly identify you, including:
- Technical Information: IP address, browser type, device information, operating system
- Usage Information: Pages visited, time spent on pages, links clicked, search terms
- Location Information: General location data based on IP address or GPS (if permitted)
3. How We Collect Your Information
We collect information in the following ways:
3.1. Direct Collection
- When you create an account
- When you make a booking or purchase
- When you fill out forms or surveys
- When you correspond with us
- When you provide feedback or reviews
3.2. Automated Collection
- Through server logs and analytics tools
- Through third-party service providers
- Through your browser or device
4. How We Use Your Information
We may use the information we collect for various purposes, including:
4.1. Service Provision
- Processing and confirming your bookings
- Communicating with service providers on your behalf
- Providing customer support
- Managing your account
- Processing payments
4.2. Communication
- Sending transactional emails (booking confirmations, updates, etc.)
- Responding to your inquiries and requests
- Providing important notices and updates about our services
- Sending promotional and marketing communications (with your consent)
4.3. Improvement and Development
- Analyzing usage patterns to improve our Site and services
- Developing new products, services, and features
- Conducting research and analysis
- Troubleshooting problems
4.4. Security and Legal Compliance
- Protecting against fraud and unauthorized access
- Verifying identity for travel and security purposes
- Complying with legal obligations
- Enforcing our Terms and Conditions
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Performance of Contract: Processing necessary for the performance of our contract with you when you use our services
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests don't override your fundamental rights and freedoms
- Consent: Processing based on your specific consent for certain purposes, such as marketing communications
- Legal Obligation: Processing necessary to comply with our legal obligations
6. Information Sharing and Disclosure
We may share your information with:
6.1. Service Providers
- Hotels, tour operators, transportation providers, and other travel service providers necessary to fulfill your booking
- Payment processors to handle transactions
- IT service providers who support our business operations
6.2. Business Partners
- Trusted business partners who provide services on our behalf
- Marketing partners (with your explicit consent)
6.3. Legal and Regulatory Authorities
- Government authorities, law enforcement agencies, or other third parties where required by law
- Entities involved in legal proceedings if necessary to protect our rights
6.4. Corporate Transactions
- In connection with a corporate transaction, such as a merger, acquisition, or sale of assets
7. International Data Transfers
We operate internationally and may transfer your information to countries other than your country of residence, including China and other countries where we have operations or where our service providers are located. These countries may have different data protection laws than your country.
When we transfer personal information outside of your jurisdiction, we implement appropriate safeguards to ensure your data is protected, which may include:
- Data transfer agreements incorporating standard contractual clauses
- Vendor assessment and contractual obligations
- Compliance with applicable data protection laws
8. Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our security measures include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication procedures
- Employee training on privacy and security practices
- Regular monitoring for potential vulnerabilities
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Providing our services to you
- Complying with legal, accounting, or reporting requirements
- Resolving disputes
- Enforcing our agreements
When we no longer need your personal information, we will securely delete or anonymize it.
10. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: Request access to your personal information
- Right to Rectification: Request correction of inaccurate personal information
- Right to Erasure: Request deletion of your personal information under certain circumstances
- Right to Restrict Processing: Request limitation of processing of your personal information
- Right to Data Portability: Request transfer of your personal information to another service provider
- Right to Object: Object to processing of your personal information for certain purposes
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal information
To exercise these rights, please contact us using the information in Section 14.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information as soon as possible.
If you believe we have inadvertently collected information from a child, please contact us immediately.
12. Third-Party Links
Our Site may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We encourage you to review the privacy policies of these third parties before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
14. Additional Information for Specific Jurisdictions
14.1. European Economic Area (EEA) and United Kingdom
If you are located in the EEA or UK, you have certain additional rights under the General Data Protection Regulation (GDPR) or UK GDPR. Our legal basis for processing your information is described in Section 5.
For data transfers to countries without an adequacy decision, we implement appropriate safeguards such as Standard Contractual Clauses.
You have the right to lodge a complaint with your local data protection authority if you believe we have violated applicable data protection laws.
14.2. California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect about you
- The right to request deletion of personal information
- The right to opt-out of the sale or sharing of personal information
- The right to non-discrimination for exercising your rights
To exercise these rights, please contact us using the information in Section 14.
15.3. Other Jurisdictions
We comply with privacy and data protection laws in all jurisdictions where we operate. If you reside in a jurisdiction with specific requirements not detailed here, please contact us, and we will provide you with relevant information.
Cookie Policy
1. Introduction
This Cookie Policy explains how Bambu Travel ("we," "us," or "our") uses cookies and similar technologies when you visit our website travelchin.tips (the "Site"). This policy provides you with clear and comprehensive information about the cookies we use and the purposes for which we use them.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our Site. They allow our Site to recognize your device and remember certain information about your visit, such as your preferences and actions. Cookies are widely used to make websites work more efficiently and to provide information to the website owners.
3. Types of Cookies We Use
We use different types of cookies for various purposes. Depending on their function and purpose, cookies can be classified as follows:
3.1. Essential Cookies
These cookies are necessary for the proper functioning of our Site. They enable basic functions like page navigation, secure areas access, and booking functionality. The Site cannot function properly without these cookies, and they cannot be disabled in our systems.
Examples of essential cookies we use:
- Session cookies for maintaining your active session
- Security cookies for authentication and fraud prevention
- Shopping cart cookies to remember your travel bookings
3.2. Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. They provide us with information about the areas visited, time spent on the Site, and any issues encountered. This helps us improve the performance of our Site.
Examples of performance cookies we use:
- Google Analytics cookies to track page views and user journeys
- Load balancing cookies to manage server traffic
- Error management cookies to help us improve the site by measuring errors
3.3. Functionality Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Examples of functionality cookies we use:
- Language preference cookies to remember your preferred language
- Region selection cookies to show you relevant local content
- Customization cookies to remember settings you've applied (such as layout, text size)
3.4. Targeting and Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission.
Examples of targeting cookies we use:
- Retargeting cookies to show you products/services you've previously viewed
- Social sharing cookies to allow you to share content across social media platforms
- Partner cookies for affiliated travel services to track referrals from our partners
4. Third-Party Cookies
Some cookies are placed by third parties on our behalf. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. These third parties use cookies, web beacons, and other tracking technologies to collect information about your use of our website and other websites.
Third-party cookies used on our Site include:
- Social Media Cookies: From platforms like Facebook, Twitter, and Instagram to enable social sharing features and show you relevant content based on your social media activity.
- Analytics Provider Cookies: From services like Google Analytics to help us understand how users interact with our Site.
- Advertising Partner Cookies: From our advertising partners to help deliver personalized ads and track campaign effectiveness.
- Travel Service Provider Cookies: From hotels, airlines, and other travel services to facilitate bookings and remember your preferences.
5. Cookie Management
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, delete cookies, or alert you when cookies are being sent. The methods for doing so vary from browser to browser and from version to version. You can obtain up-to-date information about blocking and deleting cookies via the support pages of your browser:
Please note that if you choose to block cookies, you may not be able to use the full functionality of our Site. In particular, you may not be able to save bookings or preferences, and some pages might not display properly.
6. Your Consent
When you first visit our Site, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. By clicking "Accept All Cookies," you consent to the use of all cookies described in this policy. By clicking "Essential Cookies Only" or similar option, you agree only to the use of essential cookies. You can change your preferences at any time by clicking on the "Cookie Settings" link in our website footer.
7. Cookie Lifespan
The length of time a cookie will remain on your device depends on whether it is a "persistent" or "session" cookie. Session cookies will remain on your device until you stop browsing. Persistent cookies remain on your device until they expire or are deleted.
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Remain on your device for a specified period (days, weeks, or months)
8. Data Collection Through Cookies
The specific information collected through cookies may include:
- IP addresses
- Device information (type, operating system, browser)
- Browsing behavior (pages visited, time spent, clicks)
- Booking information
- Location data (country, region, city)
- Referral sources (how you reached our Site)
This information is used as described in our Privacy Policy.
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to periodically review this Cookie Policy.
10. More Information
If you have any questions about our use of cookies or this Cookie Policy, please contact us.
For more comprehensive information about our data practices, please refer to our Privacy Policy.
